A reader commented that it was good to see me offering 'attaboys' in addition to criticism. In that spirit, I have more praise. This one is a little different. I recently needed an electrician at The Farm. I had no references, but I found an ad for a local electrician at another local business. I… Continue reading More kudos
Tag: rules of business
Dunkin Donuts
Kudos to the shift manager at my local Dunkin Donuts in Topsfield, MA. I forgot my wallet this morning; and he offered to put my usual on a tab, without my asking. Call it good business, customer service, or simply feeding my addiction. The fact is he went above and beyond for me. Thank you,… Continue reading Dunkin Donuts
The Fourth Rule
Or, An Ode to Corporate Ignorance. Back before Thanksgiving, I posted a brief rant about my Three Rules of Business. Today I discovered a fourth, and I'm ashamed that I'd missed it before. After hiking today (see below), I was struck with the urge to do some shopping. I dropped by Barnes & Noble in… Continue reading The Fourth Rule
The Car Wash, or three steps to fix the economy
Over the years I've developed three principles in dealing with vendors. Call them Mack505's Rules of Business, if you will. 1. Arrive/be open when you promise. 2. Do what you promise. 3. Get it right the first time. It's that simple: WHEN, WHAT, RIGHT. Vendors who meet the requirements get repeat business and good reviews;… Continue reading The Car Wash, or three steps to fix the economy
Notes from Mosquito Hill 