Incident 10-628, 14 Apr 2010, 23:25 hrs. Mack505 commanding. A reader commented that it was good to see me offering ‘attaboys’ in addition to criticism. In that spirit, I have more praise.
This one is a little different. I recently needed an electrician at The Farm. I had no references, but I found an ad for a local electrician at another local business. I [...]
Incident 10-608, 07 Apr 2010, 09:42 hrs. Mack505 commanding. Kudos to the shift manager at my local Dunkin Donuts in Topsfield, MA. I forgot my wallet this morning; and he offered to put my usual on a tab, without my asking.
Call it good business, customer service, or simply feeding my addiction. The fact is he went above and beyond for me. Thank [...]
Incident 10-545, 23 Mar 2010, 18:03 hrs. Mack505 commanding. Or, An Ode to Corporate Ignorance.
Back before Thanksgiving, I posted a brief rant about my Three Rules of Business. Today I discovered a fourth, and I’m ashamed that I’d missed it before.
After hiking today (see below), I was struck with the urge to do some shopping. I dropped by Barnes & Noble in [...]
Incident 09-113, 24 Nov 2009, 17:04 hrs. Mack505 commanding. Over the years I’ve developed three principles in dealing with vendors. Call them Mack505′s Rules of Business, if you will.
1. Arrive/be open when you promise.
2. Do what you promise.
3. Get it right the first time.
It’s that simple: WHEN, WHAT, RIGHT. Vendors who meet the requirements get repeat business and good [...]
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I’m Mack505 and I approve of this message. Where necessary, names and indentifying details have been changed to protect the innocent, guilty, or those just involved. Or maybe it's all just ficiton. . .
Loving my oil burners. . .
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